Consolidating Legacy Apps into One Unified Platform

A major city agency needed to modernize aging administrative applications used across its technology division. Existing systems lacked standardization, drove up operations and maintenance costs, and relied on fragmented tools for critical functions — including workforce performance calculations based on periodic evaluations and outcome metrics.

The agency required a centralized, integrated solution that could consolidate common functionalities, manage workflows and business rules, and support both internal employees and external vendors with appropriate access controls.

RCI delivered the centralized administrative platform with common functionalities and system administration capabilities including user management, workflows, business rules, and forms. The solution integrated with the agency's Active Directory for authentication and implemented hierarchical role-based access control, distinguishing between internal users on the intranet and external vendor users accessing through a VPN tunnel.

A cross-functional team executed the engagement through a phased rollout approach, ensuring minimal disruption to ongoing operations.

• Consolidated fragmented legacy tools into a single centralized application across the agency's technology division.
• Significant reduction in operations and maintenance costs through standardized technology stack.
• Role-based access control implemented across internal and external user populations.
• Automated workflows replacing manual business processes for workforce performance tracking and forms management.

Disclosure: Certain technical details and timeline elements are summarized to protect client security posture and confidentiality requirements.